At ImportSend.io, we are committed to ensuring the best possible experience for our customers. However, we understand that there may be rare instances where the product does not meet expectations. Please carefully review our refund and cancellation policy outlined below.
1. Refund Policy
We only offer refunds under the following conditions:
- The product does not function as described on our website.
- You have reported the issue to our support team, and we are unable to resolve the problem within 24 to 48 hours from the time of reporting.
If both conditions are met, a refund will be processed for the current billing cycle. Refunds will not be offered under any other circumstances, including but not limited to:
- Change of mind after purchase.
- Failure to use the product.
- Incorrect account setup due to user error.
Process for Requesting a Refund:
- Please contact our support team via email at [email protected], detailing the issue you are facing.
- Our team will investigate the issue and attempt to resolve it within the given 24 to 48 hours.
- If the issue cannot be resolved in this time frame, we will notify you of the refund approval, and the refund will be processed.
2. Cancellation Policy
You may cancel your subscription to ImportSend.io at any time. Upon cancellation, your account will remain active until the end of the current billing period, after which it will be deactivated. Please note that:
- No refunds will be provided for unused portions of your subscription upon cancellation unless it meets the refund criteria outlined above.
- To cancel, please contact our support team at [email protected] .
Please Note: Refund requests must be made within 30 days from the initial occurrence of the issue. Requests beyond this time frame will not be considered.
For any queries regarding this policy, please contact us at [email protected].